Shipping Information

Shipping is free (USPS Ground-Most orders will be delivered within 7-12 business days) with an order of $45 and more before tax. Biotherm-usa.com ships via USPS to US addresses only, including Alaska, Puerto Rico, US Virgin Islands, Hawaii, and military APO/FPO destinations. Biotherm will not ship to any International Shipping Services such as DHL Borderlinx, VPost or comGateway. Orders shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, military APO/FPO destinations or US territories can only be shipped through standard shipping mode and will take up to 30 days.

Return Information

If for any reason you are not completely satisfied with your Biotherm purchase, please contact our customer service at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time) and simply return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase. Refunds will be issued within 30 days in the form of credit to the credit card holder. You will receive an email when the credit is processed.

Address:

GENCO ATC
221 South 10th St.
Lemoyne, PA 17043

We recommend that you return all products unopened and in the same condition in which they were delivered and that you send your return via USPS for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.

Damaged Item

If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time). The carrier will be notified and the damaged package will be replaced.

Recyclability & Disposal Advisory

Possibly recyclable packaging components (USA Disposal Advisory):

If the packaging components feature a recyclability advisory, they may be collected in your local community, but actual recycling rates in the USA are currently very low. Biotherm encourages sorting used materials to foster good waste management habits for when US recycling rates.

Non-recyclable packaging components (USA Disposal Advisory):

If the packaging components do not feature a recyclability advisory, they are not currently recycled by municipal recycling programs in the USA. Biotherm encourages sorting used materials to foster good waste management habits for when US recycling rates increase.

What is Life Plankton™?

Born in the French Pyrenees, Life Plankton™ is an extract containing 35 nutrients that delivers intense regenerating hydration for visibly soothed, soft and luminous skin. They are sustainably produced in France since 1994 and are 100% natural, biodegradable and renewable, true to our Blue Beauty commitments.

All Biotherm products are infused with Life Plankton™ extracts to deliver intense regenerating hydration, whereas our Life Plankton™ Collection features products which include Life Plankton™ extract at its highest concentration.

Acting on 8 dimensions of the skin and delivering results within the first 8 days of use, Life Plankton™ extracts provide multiple benefits:

1. Balance ➝ Sebum ➝ Life Plankton™ rebalances the natural functions of the skin
2. Firmness ➝ Elasticity ➝ Life Plankton™ decreases the elastase activity
3. Fairness ➝  Melanin ➝ Life Plankton™ acts as a powerful anti-oxidant
4. Resilience ➝  Sensitivity ➝ Life Plankton™ inhibits the inflammatory answers
5. Luminosity ➝ Hydration ➝ Life Plankton™ rebalances the natural functions of the skin
6. Smoothness ➝ Wrinkles ➝ Life Plankton™ rebalances the natural functions of the skin
7. Purity ➝ Imperfections ➝ Life Plankton™ reinforces anti-microbial skin barrier
8. Refinement ➝ Pores ➝ Life Plankton™ improves skin quality

Life Plankton™ extracts strengthen skin's natural defense and protect against age, environmental aggressions and lifestyle attacks while strenghtening skin's self-protection function and preventing attacks on skin cells.

Our Blue Beauty Commitments

Blue Beauty is a holistic approach to beauty that offers products that take care of your skin while taking care of the planet. Blue Beauty is beauty that can launch a wave of positive change. At Biotherm, we have an ambitious Blue Beauty roadmap built on 4 pillars which focus on ingredients, formulas, sustainable design and community empowerment.

MORE RENEWABLE INGREDIENTS
Biotherm believes in using its Blue Biotech expertise to produce ingredients that are more potent, more sustainable and more natural. Our sustainable biotech processes allow us to transform water micro-organisms with high skin bio-affinity into high performing skincare ingredients.

MORE FORMULAS THAT RESPECT THE OCEAN
We closely monitor the impact of our formulas on aquatic life and use our Water Lovers Formulation Charter, created in 2019, to improve all formulas and to ensure we reduce their impact on aquatic life.

MORE SUSTAINABLE DESIGN SOLUTIONS
Biotherm strives to use sustainable & recycled materials at every touchpoint, from packaging to retail.

CREATING A GLOBAL COMMUNITY OF WATER LOVERS
We advocate for our oceans by working with the NGOs and experts that know them best. Since 2012, we are committed to a better future for our oceans through our Water Lovers program.