Skip to main content

Help Centre

How can we help?

Frequently Asked Questions

Customer Support

Social Links

My Account

Below are the most frequently asked questions for this topic

You’ll need to register before you can place an order with Biotherm.

As long as you have a valid email address, then you can head over to our sign up page to get in on all the action.

We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.

If you are already registered and wish to receive these emails, you can login to your account and change the 'Communication Preferences' option.

It’s easy to make changes to your details, whether it’s your payment information, password or address book.

Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.

You can rest assured that shopping with Biotherm is safe.

We’re fully compliant with the data protection act so we care about keeping your details secure.

For further information, please visit our Privacy Policy page.

Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we’ll send you instructions on how to get this reset.
If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Communication Preferences’ option to make this change.
biotherm