Shipping and Returns
Shipping is free (USPS Ground-Most orders will be delivered within 7-12 business days) with an order of $49 and more before tax. Biotherm.com ships via USPS to US addresses only, including Alaska, Puerto Rico, US Virgin Islands, Hawaii, and military APO/FPO destinations. Biotherm will not ship to any International Shipping Services such as DHL Borderlinx, VPost or comGateway. Orders shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, military APO/FPO destinations or US territories can only be shipped through standard shipping mode and will take up to 30 days.
If for any reason you are not completely satisfied with your Biotherm purchase, please contact our customer service at 1-888-BIOTHERM (Monday to Thursday 9:00 am to 5:00 pm Eastern Time) and simply return the purchased products within thirty (30) days of the delivery. Please note that all promotional products, including free samples and gift with purchases, must be returned. We will be happy to credit your account for the amount of the purchase. Refunds will be issued within 30 days in the form of credit to the credit card holder. You will receive an email when the credit is processed.
Due to an increase in contact volume due to COVID-19, we are experiencing delays in handling customer inquiries. We appreciate your patience as we work towards regular turnaround times.
L’Oreal C/O Freeport Forwarding
11320 STATE RTE 9, 701097
12919 – 5062
We recommend that you return all products unopened and in the same condition in which they were delivered and that you send your return via USPS for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.
If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-888-BIOTHERM (Monday to Friday 9:00 am to 5:00 pm Eastern Time). The carrier will be notified and the damaged package will be replaced.